A question in XAT 2012 Question Paper with Answers has been updated:
Unhappy customers will not only leave the company, but also spread negative publicity about the company. The best way, among the options below, to deal with customers is:
- promise the top management of PAC higher sales/profit from Indian market compared to Chinese market.
- suggest to PAC to treat Indian and Chinese markets equally.
- suggest to customers to wait.
- suggest to the top management of PAC to manufacture essential components in either India or China.
- suggest to customers to consider purchasing any of the other PAC's models available in showrooms, with a substantial discount along with gifts.
No comments:
Post a Comment